CMA CGM Algérie/2026
CMA CGM Bill of Lading Tracking Bot
Built an automated Bill of Lading tracking chatbot with push notifications, milestone triggers, and daily status recaps for international freight.
While handling customer service at CMA CGM Algérie, identified repetitive front-desk inquiries regarding cargo vessel arrivals and container clearance statuses.
Engineered an automated chatbot integrating shipping API webhooks and natural language processing. The bot delivers instant container tracking, proactive milestone alerts, and consolidated daily summaries to freight forwarders.
PROJECT GOAL:
Automated container status lookups, saving over 15 hours of manual front-desk calls each week.
